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C U S T O M E R    S E R V I C E  Conditions of Return



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- Packages are required to have a return authorization number to be    accepted. Please contact a customer service representative at
    1-888-SEA-8818 in order to obtain an authorization number prior to
   shipping.

- Items must be returned in the same new condition (with security tag    intact), along with any accompanying paperwork such as diamond    grading certificates. The return must be received within 30 days of    shipment. Items returned after 30 days will not be accepted for    refund, exchange or repair.

- Returns displaying signs of wear, alteration such as sizing or engraving    (by a jeweler other than Sea of Diamonds), or damaged merchandise    will not be accepted for return.

- Custom orders requiring special sizes or engraving cannot be accepted    for return (refund, exchange or repair).

- Poorly packaged or uninsured items will not be accepted for return.

- Removal of the Sea of Diamonds security tag invalidates the privileges
   expressed in our Return & Exchange policy.



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