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| Order Questions |
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Simply add item to your shopping bag by clicking on ADD TO BAG and continue shopping. This action does not obligate you to buy the item, but places it in your bag for further review. When you're ready to complete your purchase, click on the SHOPPING BAG to confirm your items. After you've made any changes and updated the quantities, click PROCEED TO CHECKOUT and you will be taken to an order form where you will supply shipping and payment information and your order will be securely placed.
Click on Jewelry to view our entire collection.
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What information will I have to provide to place an order? |
Completing your online order is a simple process in which you provide your name, shipping address, phone number, e-mail address and payment information. If you are purchasing the item for another person, we will also need their information. We ask that phone numbers are provided in the event questions or issues arise with your order, and to ensure accurate delivery. Rest assured your information will not be rented or sold to third parties. See our Privacy Policy. |
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We are glad to take your phone orders. Our knowledgeable customer service representatives are available Monday through Friday, between 9:00 a.m and 6:00 p.m. PST at 1-888-SEA-8818 to answer any questions you might have and assist you with the order process. |
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Can I place an order outside the United States? |
| Yes, for a list of support countries, shipping costs and payment methods please click on International Orders. |
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How do I use my special promotional code? |
If you receive a special promotional offer from us via e-mail or mail, simply enter the promotional code in the space provided in our check out. The promotional offer/discounts will be reflected at the final step of check out. |
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I think I placed my order, how can I be sure? |
You will know for sure that your order has been placed when you receive a confirmation e-mail. If after you click SUBMIT ORDER you do not receive a confirmation e-mail, call our customer service at 1-888-SEA-8818 Monday - Friday from 9:00 a.m. to 6:00 p.m. PST for assistance. |
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How can I check if my order has been shipped? |
You will receive an e-mail notification when your order is shipped from our facility. This will include the carrier and the shipping tracking number. You can then go directly to the website address of the carrier and track your package. If you still have questions, you can email our customer service representatives, or they can be reached Monday through Friday from 9:00 a.m. to 6:00 p.m. PST at 1-888-SEA-8818. Please have both your confirmation number and your shipping tracking number available. |
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Can I order gift certificates? |
Yes. A Sea Of Diamonds e-certificate lets your recipient select the gift of their heart's desire. e-certificates can be purchased online and will be e-mailed to your recipient within two days of your order. Please note that e-certificates are redeemable only at seaofdiamonds.com.
Click here to view our Gift Certificates! |
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Do you offer gift messages? |
Yes. If you are sending a gift, let us know what the special occasion is, and we will gladly add a festive touch! A personalized gift message is yours with our compliments. |
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If I am purchasing a gift for someone else, will they know how much I paid? |
When you indicate your order is a gift, we do not include the price on the invoice. The recipient of the gift will not know how much you paid. |
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How many days does it take for you to ship my order? |
We ship most items in 2-4 days from the time order has been approved (Order approval usually takes 1 business day). Items which require sizing, engraving, and custom orders usually take 4-6 days to ship. For orders including items with different availabilities, the ENTIRE ORDER will be shipped together. If there is an unusual delay in shipping your order, we will inform you by e-mail and keep you posted when the order has been shipped. |
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When can I expect my order to arrive? |
Please refer to the shipping chart below to see the delivery time after your order is shipped from our facility. |
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| Order Questions |
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Simply add item to your shopping bag by clicking on ADD TO BAG and continue shopping. This action does not obligate you to buy the item, but places it in your bag for further review. When you're ready to complete your purchase, click on the SHOPPING BAG to confirm your items. After you've made any changes and updated the quantities, click PROCEED TO CHECKOUT and you will be taken to an order form where you will supply shipping and payment information and your order will be securely placed.
Click on Jewelry to view our entire collection.
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What information will I have to provide to place an order? |
Completing your online order is a simple process in which you provide your name, shipping address, phone number, e-mail address and payment information. If you are purchasing the item for another person, we will also need their information. We ask that phone numbers are provided in the event questions or issues arise with your order, and to ensure accurate delivery. Rest assured your information will not be rented or sold to third parties. See our Privacy Policy. |
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We are glad to take your phone orders. Our knowledgeable customer service representatives are available Monday through Friday, between 9:00 a.m and 6:00 p.m. PST at 1-888-SEA-8818 to answer any questions you might have and assist you with the order process. |
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Can I place an order outside the United States? |
| Yes, for a list of support countries, shipping costs and payment methods please click on International Orders. |
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How do I use my special promotional code? |
If you receive a special promotional offer from us via e-mail or mail, simply enter the promotional code in the space provided in our check out. The promotional offer/discounts will be reflected at the final step of check out. |
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I think I placed my order, how can I be sure? |
You will know for sure that your order has been placed when you receive a confirmation e-mail. If after you click SUBMIT ORDER you do not receive a confirmation e-mail, call our customer service at 1-888-SEA-8818 Monday - Friday from 9:00 a.m. to 6:00 p.m. PST for assistance. |
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How can I check if my order has been shipped? |
You will receive an e-mail notification when your order is shipped from our facility. This will include the carrier and the shipping tracking number. You can then go directly to the website address of the carrier and track your package. If you still have questions, you can email our customer service representatives, or they can be reached Monday through Friday from 9:00 a.m. to 6:00 p.m. PST at 1-888-SEA-8818. Please have both your confirmation number and your shipping tracking number available. |
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Can I order gift certificates? |
Yes. A Sea Of Diamonds e-certificate lets your recipient select the gift of their heart's desire. e-certificates can be purchased online and will be e-mailed to your recipient within two days of your order. Please note that e-certificates are redeemable only at seaofdiamonds.com.
Click here to view our Gift Certificates! |
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Do you offer gift messages? |
Yes. If you are sending a gift, let us know what the special occasion is, and we will gladly add a festive touch! A personalized gift message is yours with our compliments. |
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If I am purchasing a gift for someone else, will they know how much I paid? |
When you indicate your order is a gift, we do not include the price on the invoice. The recipient of the gift will not know how much you paid. |
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How many days does it take for you to ship my order? |
We ship most items in 2-4 days from the time order has been approved (Order approval usually takes 1 business day). Items which require sizing, engraving, and custom orders usually take 4-6 days to ship. For orders including items with different availabilities, the ENTIRE ORDER will be shipped together. If there is an unusual delay in shipping your order, we will inform you by e-mail and keep you posted when the order has been shipped. |
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When can I expect my order to arrive? |
Please refer to the shipping chart below to see the delivery time after your order is shipped from our facility. |
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| Destination |
Carrier |
Business Days |
Fully Insured |
| USA |
USPS First Class Mail |
5-7 |
Yes |
| USPS Priority Mail |
2-3 |
Yes |
| USPS Express Mail |
1-2 |
Yes |
| FedEx 2-Day |
2 |
Yes |
| FedEx Overnight |
1 |
Yes |
| APO / FPO Address |
USPS Priority Mail |
3-5* |
Yes |
| P.O Box Address |
We do not ship to P.O. Box Address |
| International |
USPS Global Express |
5-7 |
Yes |
| FedEx International |
3-5 |
Yes |
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*APO & FPO orders are processed through the military Postal Service. Your package might take a little longer to get delivered in some cases. A tracking number is not provided, so we can not provide a specific delivery time.
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Can I cancel an order once it has been placed? |
Orders can only be canceled by a Sea Of Diamonds customer service representative. You must call Sea Of Diamonds customer service at 1-888-SEA-8818 to see if the order can be canceled. Please be aware that customer service is available Monday through Friday, between 9:00 a.m. and 6:00 p.m. PST. The best time to cancel your order is within 30 minutes of placing it on the website. The longer you wait, the greater the chance the order has passed through our system to fulfillment and the order will have to be shipped. You will then have to return the merchandise for a refund. |
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I am not sure of my ring size, can you help? |
Yes, we will be glad to provide you with a complimentary ring sizer to insure a perfect fit. Simply click on the link Ring Sizer and we will mail you a free ring sizer. If you prefer to download our Ring Sizer Tool, please click here. |
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Will you re-size my ring? |
We will be happy to re-size your ring within 60 days of the date of shipment. Normally this will take 7-10 days. We will not charge you for the re-sizing, but you will be required to cover all related shipping costs (minimum $10). If you have any questions, please call one of our jewelry consultants at 1-888-SEA-8818. |
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How do I take care of my jewelry? |
-Diamond Jewelry Care Tips |
Taking proper care of your diamond is the best way to ensure that it stays beautiful and valuable for a lifetime. It is important to regularly clean your diamond to remove the unwanted build up caused by everyday activities, frequently used chemicals and beauty products. Using a gentle detergent and soft toothbrush is an affordable and effective way to keep your diamond jewelry clean. It is also wise to periodically bring your diamond to a professional to have it cleaned and checked to make sure that the setting remains secure.
Click here to view our Diamond Jewelry collection.
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To maintain the beauty and luster of your pearls, it is important to understand that pearls are soft and very sensitive to their environment. Perfume, hair-spray, body lotion, perspiration and make-up attack the pearl's luster and color.
• Apply perfume, hairspray and make-up prior to pearls; allow your skin to absorb
before putting on a necklace or bracelet.
• After wearing, gently wipe pearls with a soft cloth.
• Consider storing your treasured pearls in a soft cloth or lined jewelry box to prevent
scratching.
Click here to view our Pearl Jewelry collection.
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At Sea of Diamonds, we recommend storing your gold jewelry in cloth bags or lined boxes to prevent surface damage. Be cautious of harsh chemicals like household bleach or pool chlorine. If you find that your gold jewelry needs cleaning, carefully scrub it with a soft toothbrush using a gentle soap. It is also wise to periodically bring your fine gold jewelry to a professional to have it cleaned and polished.
Click here to view our Gold Jewelry collection.
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-Platinum Jewelry Care Tips |
Platinum's durability and natural beauty is timeless. This precious metal will not tarnish. Any scratches or surface markings can be easily polished out. In order to keep your platinum jewelry looking great, simply scrub it with a soft toothbrush and mild soap; its unique white shine will return.
Click here to view our Platinum Jewelry collection.
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-Silver Jewelry Care Tips |
To properly care for your sterling silver jewelry, always store it in a soft environment, such as a jewelry box or pouch, take care to avoid its exposure to harsh chemicals, and polish it as needed.
The key to maintaining your sterling silver's beautiful appearance is to prevent the buildup of tarnish. There are many silver polishes and solutions available to keep your silver in pristine condition. Use a soft cloth to eradicate tarnish immediately and you will be rewarded with dazzling silver for generations.
Click here to view our Sterling Silver Jewelry collection.
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-Gemstone Jewelry Care Tips |
Taking proper care of your gemstone jewelry is the best way to ensure that it stays beautiful and valuable for a lifetime. It is important to regularly clean your gemstones to remove the unwanted build up caused by everyday activities, frequently used chemicals and beauty products. Using a gentle detergent and soft toothbrush is an affordable and effective way to keep your gemstone jewelry clean.
Click here to view our Gemstone Jewelry collection.
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Which payment methods are available to me? |
For your convenience we accept following payment methods:
PayPal:We only ship to CONFIRMED addresses. If you do not have a PayPal account, you will be prompted to open an account once you click on Checkout with PayPal.
Credit Cards: We currently accept Visa, MasterCard, American Express and Discover.
Debit Cards: We accept debit cards which carry the Visa or MasterCard logo. A debit card is used similar to a credit card, but debits funds directly from your bank account. The main difference is that banks usually institute a daily charge limit on debit cards. If your order total is greater than the daily charge limit, we will notify you immediately. At this point you may wish to contact your bank and request a one time waiver to the daily charge limit, or use Bank Transfer (see below) and receive a 2% discount.
Bank Transfer: Wire money directly from your savings or checking account to complete your order and receive a 2% discount. When you select this option, we will e-mail you simple instructions on how to wire the funds from your bank account. Please note it might take a few days for your bank to send the funds. To send payment by bank transfer, contact customer service via e-mail or call 1-888-SEA-8818 for instructions. |
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Is it safe to use my credit card? |
The security of your information and transactions is our top priority. We automatically encrypt your information in transit from your computer to our computers. Transactions on the site are protected with up to 256-bit Secure Sockets Layer (SSL) encryption. Once your information reaches us, it resides on a secured server. Our servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers. |
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When will my credit card be charged? |
Your credit card will be charged at time of shipment. If an item is on back order, you will not be charged until the back ordered item ships. We will follow up via e-mail confirming that your order has been shipped and provide tracking information from FedEx or US Postal Service. |
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Will I be charged sales tax? |
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