*APO & FPO orders are processed through the military Postal Service. Your package might take a little longer to get delivered in some cases. A tracking number is not provided, so we can not provide a specific delivery time.
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Can I cancel an order once it has been placed? |
Orders can only be canceled by a Sea Of Diamonds customer service representative. You must call Sea Of Diamonds customer service at 1-888-SEA-8818 to see if the order can be canceled. Please be aware that customer service is available Monday through Friday, between 9:00 a.m. and 6:00 p.m. PST. The best time to cancel your order is within 30 minutes of placing it on the website. The longer you wait, the greater the chance the order has passed through our system to fulfillment and the order will have to be shipped. You will then have to return the merchandise for a refund. |
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I am not sure of my ring size, can you help? |
Yes, we will be glad to provide you with a complimentary ring sizer to insure a perfect fit. Simply click on the link Ring Sizer and we will mail you a free ring sizer. If you prefer to download our Ring Sizer Tool, please click here. |
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Will you re-size my ring? |
We will be happy to re-size your ring within 60 days of the date of shipment. Normally this will take 7-10 days. We will not charge you for the re-sizing, but you will be required to cover all related shipping costs (minimum $10). If you have any questions, please call one of our jewelry consultants at 1-888-SEA-8818. |
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How do I take care of my jewelry? |
-Diamond Jewelry Care Tips |
Taking proper care of your diamond is the best way to ensure that it stays beautiful and valuable for a lifetime. It is important to regularly clean your diamond to remove the unwanted build up caused by everyday activities, frequently used chemicals and beauty products. Using a gentle detergent and soft toothbrush is an affordable and effective way to keep your diamond jewelry clean. It is also wise to periodically bring your diamond to a professional to have it cleaned and checked to make sure that the setting remains secure.
Click here to view our Diamond Jewelry collection.
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To maintain the beauty and luster of your pearls, it is important to understand that pearls are soft and very sensitive to their environment. Perfume, hair-spray, body lotion, perspiration and make-up attack the pearl's luster and color.
• Apply perfume, hairspray and make-up prior to pearls; allow your skin to absorb
before putting on a necklace or bracelet.
• After wearing, gently wipe pearls with a soft cloth.
• Consider storing your treasured pearls in a soft cloth or lined jewelry box to prevent
scratching.
Click here to view our Pearl Jewelry collection.
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At Sea of Diamonds, we recommend storing your gold jewelry in cloth bags or lined boxes to prevent surface damage. Be cautious of harsh chemicals like household bleach or pool chlorine. If you find that your gold jewelry needs cleaning, carefully scrub it with a soft toothbrush using a gentle soap. It is also wise to periodically bring your fine gold jewelry to a professional to have it cleaned and polished.
Click here to view our Gold Jewelry collection.
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-Platinum Jewelry Care Tips |
Platinum's durability and natural beauty is timeless. This precious metal will not tarnish. Any scratches or surface markings can be easily polished out. In order to keep your platinum jewelry looking great, simply scrub it with a soft toothbrush and mild soap; its unique white shine will return.
Click here to view our Platinum Jewelry collection.
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-Silver Jewelry Care Tips |
To properly care for your sterling silver jewelry, always store it in a soft environment, such as a jewelry box or pouch, take care to avoid its exposure to harsh chemicals, and polish it as needed.
The key to maintaining your sterling silver's beautiful appearance is to prevent the buildup of tarnish. There are many silver polishes and solutions available to keep your silver in pristine condition. Use a soft cloth to eradicate tarnish immediately and you will be rewarded with dazzling silver for generations.
Click here to view our Sterling Silver Jewelry collection.
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-Gemstone Jewelry Care Tips |
Taking proper care of your gemstone jewelry is the best way to ensure that it stays beautiful and valuable for a lifetime. It is important to regularly clean your gemstones to remove the unwanted build up caused by everyday activities, frequently used chemicals and beauty products. Using a gentle detergent and soft toothbrush is an affordable and effective way to keep your gemstone jewelry clean.
Click here to view our Gemstone Jewelry collection.
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Which payment methods are available to me? |
For your convenience we accept following payment methods:
PayPal:We only ship to CONFIRMED addresses. If you do not have a PayPal account, you will be prompted to open an account once you click on Checkout with PayPal.
Credit Cards: We currently accept Visa, MasterCard, American Express and Discover.
Debit Cards: We accept debit cards which carry the Visa or MasterCard logo. A debit card is used similar to a credit card, but debits funds directly from your bank account. The main difference is that banks usually institute a daily charge limit on debit cards. If your order total is greater than the daily charge limit, we will notify you immediately. At this point you may wish to contact your bank and request a one time waiver to the daily charge limit, or use Bank Transfer (see below) and receive a 2% discount.
Bank Transfer: Wire money directly from your savings or checking account to complete your order and receive a 2% discount. When you select this option, we will e-mail you simple instructions on how to wire the funds from your bank account. Please note it might take a few days for your bank to send the funds. To send payment by bank transfer, contact customer service via e-mail or call 1-888-SEA-8818 for instructions. |
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Is it safe to use my credit card? |
The security of your information and transactions is our top priority. We automatically encrypt your information in transit from your computer to our computers. Transactions on the site are protected with up to 256-bit Secure Sockets Layer (SSL) encryption. Once your information reaches us, it resides on a secured server. Our servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers. |
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When will my credit card be charged? |
Your credit card will be charged at time of shipment. If an item is on back order, you will not be charged until the back ordered item ships. We will follow up via e-mail confirming that your order has been shipped and provide tracking information from FedEx or US Postal Service. |
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Will I be charged sales tax? |
Sales tax is applied to all orders shipped in the state of California only, as required by law. |
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Is shipping free on all orders? |
Sea Of Diamonds is pleased to offer free insured air shipping on all orders shipped within the United States. Choice of carrier depends on your order value and destination of your order. Please refer to shipping chart below for details, including upgrade shipping (optional): |
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| Destination |
Order Value |
Carrier |
Upgrade Shipping (Optional) |
| USA |
$0-$300 |
USPS First Class Mail |
FedEx Overnight $24.95
FedEx 2-Day $19.95
USPS Express $14.95
USPS Priority $9.95 |
| $300-$3000 |
USPS Priority Mail |
FedEx Overnight $24.95
FedEx 2-Day $19.95
USPS Express $14.95 |
| $3000 or Above |
USPS Express Mail |
FedEx Overnight $24.95 |
| APO / FPO Address |
$5000 or Less |
USPS Priority Mail |
Not Available |
| P.O Box Address |
We do not ship to P.O. Box Address |
| Saturday Delivery |
Any Value |
USPS Weekend $24.95 |
FedEx Saturday $37.95 |
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| Destination |
Order Value |
Carrier |
Upgrade Shipping (Optional) |
| Canada & Mexico |
Any Value |
USPS Global Express $29.95 |
FedEx International $39.95 |
| All Other Countries |
Any Value |
USPS Global Express $34.95 |
FedEx International $49.95 |
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How do you package the orders? |
Each item is presented in an elegant jewelry box. The jewelry is packaged and shipped with full insurance coverage to guarantee the safety of your purchase in transport. |
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Why do you require signature on orders over $200? |
To insure the safety of your package, signature is required on all shipments over $200, regardless of any waivers you may have with freight carriers. If you can not be available at home to receive your order, we can ship to an alternate address such as your work. Please see alternate address below. |
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I can't be home; can you ship my order to a different address? |
If payments through credit /debit card: |
Should you choose to pay by credit /debit card, we will be glad to ship your package to your work or an alternate address different from your home address. We may contact you to verify your approval of a shipping address that is different than the billing address. |
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If payment is by Bank Transfer: |
Orders paid by Bank Transfer can be shipped to any valid US address (except P.O. Box addresses) and receive a 2% discount. |
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Can my order be delivered on Saturday? |
Yes. Saturday delivery is available to most locations in the USA for an additional fee of $24 using FedEx Priority Overnight Saturday delivery. Please call a customer service specialist at 1-888-SEA-8818 for assistance. |
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What if my order gets lost or damaged? |
We ship all orders fully insured. We strongly recommend you inspect your package before signing the delivery receipt for any signs of tampering or damage. If you see signs that package has been tampered with or damaged, refuse the package and contact a customer service specialist immediately at 1-888-SEA-8818, Monday - Friday 9:00 a.m. to 6:00 p.m. PST. |
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Do you ship to APO/FPO addresses? |
Yes, we do. APO/FPO orders are processed through the military postal service. For security reasons we limit orders to $5,000. |
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Do you ship to P.O. Box addresses? |
No, we do not ship to P.O. Box addresses at this time. |
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How can I be sure of the quality of the jewelry? |
We have been in the jewelry business for over 25 years. Our mission at Sea Of Diamonds is to bring you the highest quality jewelry at the most affordable prices. We take this mission very seriously and as a team of jewelry manufacturers, importers, graduate gemologists and appraisers, we are able to fulfill this important goal. Our graduate gemologists carefully examine and test every product prior to cataloging to ensure that the items we sell are of the highest quality and accurately described. If it does not pass our test, we don't offer it. |
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Yes, Sea of Diamonds is pleased to provide an appraisal report for any fine jewelry item over $750, free of charge. An appraisal is a document estimating the monetary value of a particular piece of jewelry. To determine the retail replacement value, an analysis of current market prices for labor, gemstones, and precious metals is conducted. Insurance companies utilize the appraisal document to determine the cost of replacing the item in the event that is lost, stolen or damaged beyond repair.
The Graduate Gemologists at Sea of Diamonds will provide you with an appraisal report that includes a photograph, detailed description, and the estimated retail replacement value. Since Sea of Diamonds sells products below the average retail price, the value on the appraisal provided is typically higher than your purchase price. |
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At Sea Of Diamonds we offer a no questions asked, unconditional money back guarantee if you are not 100% satisfied with your selection. If your purchase does not meet or exceed your expectations, simply return it to us for a full refund or exchange within 30 days of shipment. Refunds will be for the actual purchase price paid for the merchandise. (Shipping fees are not refundable). If you would like to exchange a product, we will be happy to suggest a Sea of Diamonds product that will meet your needs. Please contact customer service at 1-888-SEA-8818 for friendly personal assistance. |
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How do I find out about special items, upcoming promotions and other events? |
The best way to stay informed about updates to our site is to sign up for our e-mail registry program. When we have special offers or promotions, you will be the first one to know. Registered users get plenty of other benefits including: Speedy and personalized check out process, email reminder service (we will send you a friendly email when it's time to buy a birthday, anniversary or holiday gift), notification when your order leaves our facility, saving your favorite addresses to our address book, and creating and managing a wish list. If you have not yet signed up for our e-mail registry program, please do so to opt-in. |
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How do I contact you when if I have question? |
Our customer service department is always happy to answer your questions. You may e-mail us at service@seaofdiamonds.com, or you can call 1-888-SEA-8818, Monday - Friday 9:00 a.m. to 6:00 p.m. - Pacific Standard Time.
You can also send a fax:
213-226-0155
Or write to us at:
SOD
631 South Olive St, Suite 660
Los Angeles, CA 90014
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I can't find exactly what I'm looking for; do you have other inventory? |
We continuously try to showcase a large selection of fine jewelry and diamonds to suit a variety of personal tastes; and we are adding new items almost every day. However, if you can't find the special item you have been looking for, we are confident that we can locate it or custom build it so it meets your style, quality and budgetary expectations. Simply contact one of our jewelry consultants at 1-888-SEA-8818 or click on Special Request and e-mail us your request. |
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What is your Return Policy? |
| If you are dissatisfied with your purchase, you can return it within 30 days for exchange, refund or credit, provided that your return meets the following criteria: no returns on custom orders; the security tag must be in tact, and return procedures followed. Please see our Returns & Exchanges. |
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Why do you place Security Tags on the jewelry? |
We guarantee that all products received from Sea Of Diamonds are brand new. The Security Tag assures the item you received has not been worn or used by anyone, and is in mint condition. Removal of the Security Tag invalidates the return and exchange privileges. |
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How do I return the product? |
-Call our customer service representative at 1-888-SEA-8818 to obtain a
Return Authorization number.
-Write the Return Authorization number on the return form provided at the bottom of your
invoice.
-Securely package your return along with all packing material, appraisal and diamond
certificate.
-For your security, please return your item with an insured carrier (FedEx, UPS, US
Parcel Post) and retain a receipt for your records. Sea of Diamonds can not refund or
credit your account if returns are lost or damaged.
Mail your package to:
SOD
631 South Olive St, Suite 660
Los Angeles, CA 90014
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How long will it take to get my refund?
Once the package has been received and accepted (see Conditions of Return), we will refund your account in 5-7 days. Refunds will be made in the same mode of payment received.
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