Our Return Policy
Sea of Diamonds 30-day return policy is our way to give you ample of time to
consider your purchase. Our return policy is simple. If you find that your purchase
does not meet or exceed your expectations, we will be happy to provide you with
a full credit or exchange on any product (custom orders excluded) within 30 days
of shipping, provided that your return meets the criteria listed in our Conditions of Return. Delivery charges and return shipping are not refunded.
We guarantee that all products received from Sea Of Diamonds are
brand new. The Security Tag assures the item you received has not been worn or used by
anyone, and is in mint condition. Removal of the Security Tag invalidates the return and
To Return a Product
-Call our customer service representative at 1-888-SEA-8818 to obtain a Return Authorization number.
-Write the Return Authorization number on the return form provided at the bottom of your invoice.
-Securely package your return along with all packing material, appraisal and diamond certificate.
-For your security, please return your item with an insured carrier (FedEx, UPS, US Parcel Post) and retain a receipt for your records. Sea of Diamonds cannot refund or credit your account if returns are lost or damaged.
Mail your package to:
631 South Olive St, Suite 660
Los Angeles, CA. 90014
Once the package has been received and accepted (see Conditions of Return), we
will refund your account in 10-15 days. Delivery charges and return shipping are
not refunded. Refunds will be made in the same mode of payment received.
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